Thomas Arnold, Matthias Scheutz First published: 31 October 2023 Abstract Social and moral norms are a fabric for holding human societies together and helping them to function. As such they will also become a means of evaluating the performance of future human–machine systems. While machine ethics has offered various approaches to...
High-definition map automatic annotation system based on active learning
Chao Zheng, Xu Cao, Kun Tang, Zhipeng Cao, Elena Sizikova, Tong Zhou, Erlong Li, Ao Liu, Shengtao Zou, Xinrui Yan, Shuqi Mei First published: 21 November 2023 Abstract As autonomous vehicle technology advances, high-definition (HD) maps have become essential for ensuring safety and navigation accuracy. However, creating HD maps with accurate annotations demands substantial human effort, leading to a time-consuming...
Human-aware AI —A foundational framework for human–AI interaction
Sarath Sreedharan First published: 27 November 2023 Abstract We are living through a revolutionary moment in AI history. Users from diverse walks of life are adopting and using AI systems for their everyday use cases at a pace that has never been seen before. However, with this proliferation, there is...
Exploring the role of simulator fidelity in the safety validation of learning-enabled autonomous systems
Ali Baheri First published: 27 November 2023 Abstract This article presents key insights from the New Faculty Highlights talk given at AAAI 2023, focusing on the crucial role of fidelity simulators in the safety evaluation of learning-enabled components (LECs) within safety-critical systems. With the rising integration of LECs in safety-critical systems, the...
A survey of consumer health question answering systems
Anuradha Welivita, Pearl Pu First published: 27 November 2023 Abstract Consumers are increasingly using the web to find answers to their health-related queries. Unfortunately, they often struggle with formulating the questions, further compounded by the burden of having to traverse long documents returned by the search engine to look for reliable...
Ask for Payment Before or After? The Effects of Timing in Pay-What-You-Want Pricing
12.20.2022 Raghabendra P. KC, Vincent Mak and Elie Ofek https://anchor.fm/jm-buzz/embed/episodes/Ask-for-Payment-Before-or-After--The-Effects-of-Timing-in-Pay-What-You-Want-Pricing-e1un82n Pay-what-you-want is a pricing mechanism where consumers can decide how much to pay for a product or service. Variations of this idea have been employed widely over the years. Public museums, such as New York’s Metropolitan Museum of Art, have...
Rate or Tip First? This Corporate Decision Can Decrease or Boost Worker Tips
5.25.2022 Jinjie Chen, Alison Jing Xu, Maria A. Rodas and Xuefeng Liu Imagine you are on vacation and have just taken an Uber from the airport to your hotel. When you arrive, the app asks you to rate the driver. The trip was great, so you give the driver a...
Asking for Customer Reviews at the Right Time: Sooner Is Not Always Better
1.10.2023 Miyeon Jung, Sunghan Ryu, Sang Pil Han and Daegon Cho https://anchor.fm/jm-buzz/embed/episodes/Asking-for-Customer-Reviews-at-the-Right-Time-Sooner-Is-Not-Always-Better-e1voonh Popular websites such as TripAdvisor, Hotels.com, and Booking.com send notifications to customers immediately following checkout, requesting reviews about their recent experience and other feedback. Many firms send automated emails or mobile push notices after a purchase to learn...
Research Insight | Chatbots That Use More Concrete Language Improve Customer Satisfaction
This study shows how chatbots’ language concreteness—the specificity of words used during interactions with consumers—can help improve customer satisfaction, willingness to use the chatbot, and perceived shopping efficiency. The authors emphasize three communication phases (opening, query/response, and closing) during which it is possible to introduce concrete language to influence consumers’...
The Problem with Offering a Subscription Box—and How Companies Should (or Shouldn’t) Involve Customers In the Process
The subscription box market has grown by more than 100% year-over-year in the past five years. The most popular categories in this segment, comprising 55% of total subscriptions, involve companies curating boxes containing apparel, meal kits, tech gadgets, personal care, or toys and delivering them to customers’ doorsteps at regular...